Having the right point of sale system in Kenya and software is crucial for your business. If your POS system is constantly going down or is slow to operate, not only are your employees frustrated but your customer experience goes down as well.
But maybe these things aren’t happening in your system and you think it’s outdated but you’re not sure. That’s where we can help. Below are five of our top signs it may be time for a new POS system in Kenya.
1. Your POS Support is unreliable
One of the most difficult parts of choosing the right POS is knowing if the support value is worth the cost. Many products are often really expensive or complicated to set up and use and your POS system in Kenya should be easy and quick to install, and customer support should be accessible and responsive.
Because your POS is a business-critical system, even waiting a few hours for a support response can be too much. If that’s the case, it might be a sign it’s time for a new solution.
2. Your offline business isn’t connected to your (current or future) online business
In 2024, if your online shop doesn’t connect to your brick-and-mortar, it’s time for a change. Many businesses are stuck in a world where they have to use a POS for their ‘offline’ stores that are completely disconnected from their e-commerce and it doesn’t have to be that way.
Seamless multi-channel retail is no longer a luxury, but a necessity and having the right tools are essential.
3. Your POS hardware takes too much space on your counter
A tablet approach can improve operations and save valuable space in the store. Tablet POS systems save a lot of space compared to the more traditional POS setups. Plus, when working with tablets or handhelds your POS can be carried around in the store, further improving the shopping experience with your customers.
4. Your POS user experience is seriously out of date
Your customers expect your applications and interfaces to be fast, smooth, and reliable. If a device does not react to their expectations (or exceed it!), they will quickly abandon it and look for something else.
It is essential to have a user interface that is engaging and easy to use, as in a busy shop there are more important things to worry about than dealing with a tricky or unfriendly POS interface.
5. You can’t see your business performance in real-time
This is a big one. With where we are with technology these days, it is essential to know what is happening with your business on the fly. With real-time data capabilities on modern POS systems in Kenya, you can track sales, optimize the right stock level, and fine-tune your promotions. With a comprehensive set of analytics that is easily accessible from whatever device you’re on, indicators such as gross sales, staff performance, and transaction value are visible.
Want a robust state-of-the-art point of sale system in Kenya? We’re currently offering HUGE discount on our new upgraded POS system for all our customers! Call +254 700 001779 or email us for additional details.